EdgeTier transforms customer support into an insights engine by applying proprietary generative AI and NLP models to analyze every interaction in real time. The platform surfaces actionable insights—root cause analysis, trend detection, and sentiment metrics—that enable agents to resolve issues faster and elevate CSAT. By delivering data-driven intelligence to support teams and the broader organization, EdgeTier helps brands like Abercrombie & Fitch, TUI Global, Belmond, and Kaizen Gaming create measurable efficiencies and loyalty. Recognized in Deloitte's Technology Fast 50 and Sifted Europe's Fastest-Growing Startups, EdgeTier stands out for its AI-powered quality assurance, agent assistance, and enterprise-scale analytics. This combination positions EdgeTier as a leading partner for customer-experience leaders seeking continuous improvement.
Open Positions
Technical Engineering Manager
3+ years of Engineering Manager or Tech Lead experience, 8+ years of software development experience, 5+ years of professional Python experience, system architecture knowledge
Enterprise Account Executive
10+ years B2B SaaS close experience with a proven track record. Strong Enterprise sales cycle knowledge & excellent communication. EU language fluency (advantage)
Pre-Sales Engineer
Bachelor's degree in a related field. 4-6 years of experience in Pre-Sales. Understanding of APIs & SaaS
Senior Backend Engineer
At least 8+ years of professional Python experience, at least 5+ years developing web applications, several years of SQL experience
Manager, Business Development Team
At least 2 years' experience in sales leadership, top performance in B2B SaaS sales, coaching mindset, strong analytical skills, and rapport building skills
Head of Marketing (12-Month Maternity Cover)
Results-focused, data-driven marketer with experience leading a Marketing team in a scaling tech company, strong stakeholder management and communication skills, and a strong background in demand generation, content and event marketing
Commercial Account Executive
5+ years of experience, strong sales skills, and ability to adapt to a fast-paced environment
Backend Developer (mid-level)
3-5 years of Python experience, solid SQL understanding, REST API familiarity, strong collaboration skills
QA Engineer
4+ years of QA or software testing experience, strong experience with test automation, solid understanding of QA methodologies