Sr. Genesys Cloud Implementation Engineer
EDCiUnited States
Posted August 4, 2025
Full Time
About the Company
EDCi, established in 1979 as Electroline Inc., has evolved into a global enterprise solutions provider specializing in technology- and communications-related products and services. The company's core offerings include cloud services, data center management, professional services, and security solutions, among others. EDCi is distinguished by its commitment to delivering exceptional customer experiences, innovative problem-solving, and seamless integration of people, processes, and technology.
Job Description
EDCi is seeking a Sr. Genesys Engineer to design, configure, develop, implement, and support Genesys technologies. The role serves as a lead engineer on the Customer Care Professional Services team, providing both implementation and post-implementation support. EDCi offers challenging work in a comfortable environment with a focus on work-life balance and opportunities for professional development.
Requirements
- 5+ years IP Telephony/VoIP experience
- 3+ years experience in Genesys Cloud CX (Purecloud) technology
- BS preferred, Associate’s degree in IT related field
Benefits
- Remote work from home
- Paid holidays, vacation and sick time
- Cell phone reimbursement
- Health, dental & vision insurance
- 401K match
