Continuous Improvement Lead
EDCiUnited States
Posted August 11, 2025
Full Time
About the Company
EDCi, established in 1979 as Electroline Inc., has evolved into a global enterprise solutions provider specializing in technology- and communications-related products and services. The company's core offerings include cloud services, data center management, professional services, and security solutions, among others. EDCi is distinguished by its commitment to delivering exceptional customer experiences, innovative problem-solving, and seamless integration of people, processes, and technology.
Job Description
EDCi provides infrastructure and call center technology services and solutions to clients. They are seeking a Continuous Improvement Lead Consultant to support strategic client accounts by performing continuous improvement consulting. The role involves collaborating with sales and customers to architect world-class solutions and enable optimal business outcomes.
Requirements
- 1+ year experience in Genesys Cloud CX (Purecloud) technology
- Genesys Could CX certification is a plus
- Knowledge of telephony architecture and Genesys Cloud CX dependencies
- Experience in delivering business operations and/or customer experience initiatives
- Understand best practices for a service organization
- Development experience and/or mindset
- Excellent client service attitude and team focus
- Healthcare industry background
Benefits
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Health, dental and vision insurance
- Funded training and certifications
- 401K match
