Web Application Support Specialist
EcoVadisKuala Lumpur, Malaysia
Posted February 9, 2026
Full Time
About the Company
EcoVadis is a purpose-driven firm that embeds sustainability intelligence into global business decision-making. They deliver trusted ESG ratings and actionable insights that help organizations meet regulatory requirements, reduce greenhouse-gas emissions, and enhance overall sustainability performance. By offering tools for responsible sourcing, supply-chain management, and CSR assessments, EcoVadis supports companies across diverse sectors in measuring and improving their environmental, social, and governance impact. Their data-driven approach, combined with a broad industry network that includes major brands such as Johnson & Johnson and LVMH, distinguishes them as a leading partner for sustainable growth.
Job Description
EcoVadis is looking for a Web Application Support Specialist to provide immediate assistance on issues triggered by intensive users of EcoVadis tools, primarily complex web applications and APIs. The role involves troubleshooting, diagnosing bugs, and identifying root causes, as well as collaborating with end users and developers to solve issues in EcoVadis' internally developed web applications.
Requirements
- Fluent written and spoken English
- Excellent written and verbal communication skills, customer service experience and problem solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
- Approximately +2 years working experience in Web Application Support, especially in the Azure.Net environment.
- Passion for Customer Service – Customer satisfaction is your passion and #1 goal.
- Team Player – You thrive in a team-oriented environment and are eager to help when needed.
- Highly Motivated – Ability to work under pressure in fast-moving environment
- Basic knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.).
- SQL and C#.Net programming knowledge - code debugging.
- Experience with Visual Studio and SQL Server.
- Salesforce Expertise – Technical, working knowledge of Salesforce platforms (but not required)
- Salesforce Certifications – Preferred, but not required
- Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
- Experience in monitoring tools (Kibana, Azure App Insights, Sentry, Site24/7, etc...)
- Nice to have: Understanding of software development life cycle and software development / deployment methodologies, Experience with Agile software development, ITIL Knowledge
Benefits
- Support with all the necessary office and IT equipment
- Flexible working hours
- Wellness allowance for mental and physical wellbeing
- Access to professional mental health support
- Referral bonus policy
- Learning and development
- Sustainability events and community involvement
- Peer recognition program
- Employee-led resource groups
- Medical Aid coverage in accordance with company policy
- Work from abroad policy
- Paid employee volunteer day