Manager of Customer Success

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions. As a Customer Success Manager Lead, you will oversee a team of CSMs and ensure customers achieve measurable value from our platform.

Requirements

• Lead and manage the daily operations of a Customer Success team of 5–6 CSMs
• Coach and develop team members on Customer Success fundamentals
• Oversee renewal and expansion opportunities
• Manage customer escalations
• Maintain forecasting accuracy
• Ensure process adoption across the team

Benefits

• Flexible, fully remote environment
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Quarterly remote work stipend