AT&T Small Business Training Specialist

DSI, an authorized AT&T Representative partner, has an immediate career opportunity for an AT&T Contact Center Trainer for Small Business training efforts. The qualified candidate will be able to identify and deliver on the agent training needs through constant immersion in the contact center, develop and deliver energetic and engaging training, meetings, and huddles, and have a thorough understanding and knowledge of call center environments and culture.

Requirements

• Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to leadership, both inside and outside our organization
• Minimum 2 years’ telecommunications call center experience
• Minimum 2 years of presentation and training in curriculum development
• Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye towards designing and delivering slides
• Deliver clear, engaging, aesthetically formatted, and PowerPoint content with quickness and ease
• Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, WebEx, MS Teams), and A/V setup and troubleshooting skills (projector setup, TV and audio systems, etc.)
• Ability to manage multiple deadlines for all partners, internal and external
• QA and/or QA leadership experience
• Trello competency

Benefits

• Medical, Dental, Vision, Disability, and Life insurance
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities