Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. We are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day.
Requirements
- Handles day-to-day account management, client interactions and handling routine technical support issues with a growing level of technical proficiency.
- Serve as the main technical services liaison for assigned accounts, addressing their needs and concerns with expertise and urgency.
- Establish strong, long-term relationships with clients, understanding their business requirements and aligning our solutions to meet their needs.
- First point of service escalation for clients, SDAs and internal partners.
- Host regular touch points with assigned clients to set priorities, work through challenges, discuss best practices, coordinate testing, holiday coverage, etc.
- Participates in QBRs
- Conducts Wellness/Optimization checks with clients
- Review/approve billing, weekly, end of month and ad hoc throughout week
- Working knowledge of SEC regulations and electronic filing requirements (e.g., N-PORT, N-CEN, N-MFP) and experience supporting compliance workflows
- Basic knowledge of XBRL dependencies within specific Arc Suite platforms
- Basic ability to troubleshoot and problem solve issues and complex application setups.
- Basic technical acumen and product knowledge.
- Basic production knowledge.
Benefits
- Competitive compensation
- Flexible workplace
- Comprehensive benefits
- Opportunities for professional growth
