Help Desk Specialist, Tier 1 Call Center

DMI is seeking a Help Desk Technician to join our team. The role involves providing Tier I technical support in a high-volume call center environment, resolving routine technical problems, and ensuring high customer satisfaction.

Requirements

• Clearance: Active Secret clearance (TS/SCI preferred)
• Certifications: DoD 8570.01-M IAT Level II (e.g., Security+). Help Desk Institute (HDI) or A+ related certifications
• 4+ years of experience in IT help desk or customer support roles, preferably in a DoD or federal environment
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
• Familiarity with ITSM tools (e.g., ServiceNow) and remote support software
• Excellent communication, problem-solving, and customer service skills
• Ability to work in a high-tempo, mission-critical environment with rotating shifts

Benefits

• Generous 401(k) matches
• Life and disability insurance
• Financial wellness tools to support your future
• Healthcare coverage
• Wellness programs
• Flu shots
• Biometric screenings