Help Desk / IT Solution Center (ITSC) Manager
DMIVirginia, United States
Posted February 4, 2026
Full Time
About the Company
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe.
Job Description
DMI is seeking a Help Desk / IT Solution Center (ITSC) Manager to join our team. As a Help Desk / ITSC Manager, you will manage and operate a centralized service desk, oversee user support and help desk specialist resolving requests/problems, and coordinate technical support from other administrators and developers as required.
Requirements
- Minimum of ten (10) years of experience, of which at least five years must be specialized
- Comprehensive knowledge of PC operating systems, e.g. Windows, as well as networking and mail standards
- Supervision of help desk employees
- Information systems development, network, and other work in the client/server field, or related fields
Benefits
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
