Solutions Engineer (EU)

DigitalGenius (DG) is seeking a Solutions Engineer to support US accounts, focusing on post-sales customer adoption, automation, and technical support. The role involves working closely with Customer Success Managers to ensure the success of their e-commerce chatbot. Solutions Engineers will own the technical side of the post-sales customer journey, from integration and deployment to training and optimization.

Requirements

• Strong organisational and project management skills
• Experience building automated process flows
• Excellent communication, critical thinking & analytical skills
• Experience working with APIs and developing integrations
• Coding experience (Python and/or NodeJS)
• Customer Service CRM experience (e.g. Zendesk, Kustomer, Gorgias, Freshdesk)
• Experience with OMS systems (e.g. Shopify, CommerceCloud, Magento)
• Interest in AI and Machine Learning concepts

Benefits

• Competitive Salary
• Environment to develop your skills without bureaucracy or red tape
• Monthly fitness stipend
• Ongoing subscription to Mental Health Support Platform