Partners Customer Retention Specialist
DigitainYerevan, Armenia
Posted June 3, 2025
Full Time
About the Company
Digitain specializes in ServiceNow consulting and development, helping organizations of all sizes implement and optimize the platform. They guide clients from foundational ITSM processes through advanced integrations and custom end‑user portals, covering design, build, and transformation phases. By combining deep platform expertise with a flexible, project‑scalable approach, Digitain enables rapid deployment and lasting operational improvements. Their focus on end‑to‑end delivery and commitment to aligning technology with business goals sets them apart in the ServiceNow ecosystem.
Job Description
We are looking for a skilled and motivated Partners Customer Retention Specialist to manage customer retention campaigns via our CRM Tool on behalf of our B2B partners.
Requirements
- Bachelor's degree in Marketing, Business Administration, or a related field
- At least 1 year of experience in CRM, retention marketing, or a similar role
- Strong understanding of customer lifecycle and retention strategies
- Experience working with CRM platforms/tools and analyzing campaign data
- Excellent communication skills, both verbal and written
- Fluency in Armenian and English is mandatory
- Analytical mindset with attention to detail and a proactive approach to problem-solving
- Ability to manage multiple projects simultaneously and work in a fast-paced environment
- Experience in the iGaming or online entertainment industry
- Hands-on experience with CRM Tool or similar retention/automation platforms
- Understanding of casino player behavior and gamification mechanics