Fraud Ops Specialist

DiDi Global Inc. is seeking a Fraud Operations Specialist to join their team. The ideal candidate will have a strong background in fraud prevention, excellent analytical skills, and experience working with large datasets. The role involves investigating fraud patterns, collaborating with anti-fraud teams, and providing prompt and accurate solutions to resolve blocking issues while ensuring account security.

Requirements

• Bachelor’s degree in Mathematics, Computer Science / Programming, Finance, Forensics, Economics, Business Administration, or a related field.
• Proven experience in transaction risk management, particularly related to savings accounts, credit and/or debit card transactions.
• Ideal: a minimum of 3 years of experience in fraud detection and/or transaction risk management.
• Solid understanding of synthetic fraud and modern fraud prevention strategies.
• Experience working with large datasets to identify fraud patterns and emerging risks.
• Advanced proficiency in Microsoft Excel (100% proficiency required).
• Results-oriented mindset with a strong focus on process optimization and operational efficiency.
• High level of attention to detail.
• Ability to work autonomously, managing multiple priorities in a fast-paced, dynamic environment.
• Strong organizational skills and the ability to prioritize effectively.
• Proven capacity to work independently while maintaining high-quality standards.
• Excellent written and verbal communication skills.
• Comfortable collaborating cross-functionally while maintaining ownership of individual responsibilities.
• Bilingual proficiency (English / Spanish) is highly valued, though not mandatory.