Fraud Ops Specialist

DiDi Global Inc. is seeking a Fraud Operations Specialist to investigate fraud patterns, conduct thorough investigations, and respond to key loss metrics while maintaining a positive customer experience.

Requirements

• Bachelor's degree in Mathematics, Computer Science / Programming, Finance, Forensics, Economics, Business Administration, or a related field.
• Proven experience in transaction risk management, particularly related to savings accounts, credit and/or debit card transactions.
• Ideally, a minimum of 3 years of experience in fraud detection and/or transaction risk management.
• Solid understanding of synthetic fraud and modern fraud prevention strategies.
• Experience working with large datasets to identify fraud patterns and emerging risks.
• Advanced proficiency in Microsoft Excel (100% proficiency required).
• Results-oriented mindset with a strong focus on process optimization and operational efficiency.
• High level of attention to detail.
• Ability to work autonomously, managing multiple priorities in a fast-paced, dynamic environment.
• Strong organizational skills and the ability to prioritize effectively.
• Proven capacity to work independently while maintaining high-quality standards.
• Excellent written and verbal communication skills.
• Comfortable collaborating cross-functionally while maintaining ownership of individual responsibilities.
• Bilingual proficiency (English / Spanish) is highly valued, though not mandatory.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan