Sr Support Services Analyst

As a Sr Support Services Analyst at Deltek, you will resolve complex and escalated application support issues independently, perform advanced troubleshooting, and act as a subject matter expert for assigned application areas or business processes. You will collaborate with global teams and communicate effectively with customers via phone, chat, and email. Our team is comprised of diverse, collaborative, and passionate professionals who come from varying industries, backgrounds, and professions.

Requirements

• Strong experience in enterprise application support (ERP, SaaS, or business systems)
• Solid understanding of business processes such as finance, project accounting, billing, time & expense, or similar
• Proven ability to manage high-priority and complex support cases
• Strong customer communication skills across phone, chat, and email channels
• Proficiency in using AI-enabled tools to improve productivity, issue resolution, and customer experience
• Excellent written and verbal communication skills in English
• Swedish or Norwegian language proficiency (Optional)
• Comfortable working in a global, shifting schedule environment
• Bachelor’s degree in Business, Finance, Accounting, Information Systems, or equivalent experience
• Experience supporting Deltek applications or similar ERP/PSA platforms is an advantage

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Diverse and inclusive work environment
• Collaborative team culture