Technical Account Manager

Technical Account Manager responsible for guiding customers through onboarding and implementation phases, resolving technical issues, and monitoring customer health. Must have experience in B2B/SaaS solutions or CyberSecurity product, and technical knowledge of Apache, Nginx, Varnish, F5, IIS, lambda@edge, and HTTP protocol.

Requirements

• At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity product
• Proven working experience with Apache, Nginx, Varnish, F5, IIS, lambda@edge
• In-depth technical and functional understanding of website hosting and architecture, mobile application and how the internet works (architecture, components, flows, OSI Layers)
• Knowledge of Kibana/Elasticsearch (bonus)
• Ability to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction

Benefits

• Flex Life: remote, hybrid, & in-office options
• Generous Health Benefits: partnership with Kenko for healthcare needs
• 100€ annual allowance for a leisure activity of your choice in Sports or Culture
• Annual allowance of €200 for coming to the office by bike to cover maintenance costs
• Professional Development: internal Learning and Development platform and opportunity to request additional training and support
• Events & Team building: Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns, and more
• Parent Care: Gift & care packages for parents
• PTO: 25 days based on the country you are based from