Customer Service Manager
Daniels HealthWisconsin, United States
Posted October 9, 2025
Full Time
About the Company
Daniels Health is a global leader in medical waste management, dedicated to enhancing healthcare safety through innovative solutions. Their flagship product, the Sharpsmart collector, has been recognized as the safest sharps container worldwide. Daniels offers a range of services including reusable containers, education, and sustainable waste management, committed to protecting both healthcare workers and the environment.
Job Description
Daniels Health is seeking a Customer Service Manager to lead a dynamic team in delivering exceptional service to healthcare clients. The role involves championing customer experience, driving process improvements, and collaborating across departments. The company focuses on healthcare waste management and aims to create a safer environment for patients and staff through reusable medical waste containers.
Requirements
- 5+ years of customer service experience, including 2+ years in a leadership role
- Strong proficiency in Salesforce and Microsoft Office Suite
- Proven ability to lead teams, improve processes, and drive customer satisfaction
- Analytical mindset with experience in data-driven decision-making
- Familiarity with Root Cause Analysis and continuous improvement frameworks
- Tracking customer service metrics like Net Promoter Score
Benefits
- Medical, Dental, and Vision coverage
- Paid short-term disability
- Company-sponsored life insurance
- 401K Matching
- Comprehensive Benefits