Customer Service Manager
Daniels HealthBaltimore, Maryland, United States
Posted October 9, 2025
Full Time
About the Company
Daniels Health is a global leader in medical waste management, dedicated to enhancing healthcare safety through innovative solutions. Their flagship product, the Sharpsmart collector, has been recognized as the safest sharps container worldwide. Daniels offers a range of services including reusable containers, education, and sustainable waste management, committed to protecting both healthcare workers and the environment.
Job Description
Daniels Health is seeking a Customer Service Manager for their Baltimore, MD plant. This role focuses on leading customer service operations, ensuring client satisfaction, and improving service delivery. The company is a leader in healthcare waste management, prioritizing safety, sustainability, and service excellence.
Requirements
- 5+ years of experience in Customer Service
- 2+ years in a leadership role
- Strong analytical skills
- High proficiency in Salesforce and Microsoft Office Suite
- Proven ability to lead teams and improve processes
- Excellent communication skills
- Familiarity with Root Cause Analysis
- Reliable commute to Baltimore
Benefits
- Medical
- Dental
- Vision Insurance
- Paid Short-Term Disability
- Company-sponsored Life Insurance
- Voluntary Long-Term Disability
- Accident Insurance
- 401K Matching Plan
- Permanent Position