IT Onsite Support Engineer (Großwallstadt, L1, L2 support, VPN, AD)
D-ployBavaria, Germany
Posted December 17, 2025
Full Time
About the Company
D-ploy, founded in 2003 in Kaiseraugst, Switzerland, is a leading IT engineering and consulting firm with a broad portfolio that supports global and regional enterprises. The company specializes in operational IT infrastructure, service management, program and project management, and quality management, delivering both standard and customized solutions that align technology with business strategy. D‑ploy distinguishes itself through a customer‑centric, pragmatic approach, ISO 9001, ISO/IEC 20000‑1, and ISO/IEC 27001 certifications, and a proven track record of building long‑term partnerships across Europe and the US. By staying agile and continuously integrating industry best practices, D‑ploy empowers clients to achieve value generation and operational excellence while maintaining compliance and security.
Job Description
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region, delivering innovative services and solutions to industry-leading clients. We are seeking an engaging and solution-oriented IT Onsite Support Engineer to join our dynamically growing and international organization.
Requirements
- Elimination and processing of faults in the industrial environment (1st/2nd level support)
- Act as the main point of contact for employees who are experiencing computer issues
- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Evaluation, creation and development of solutions in the industrial sector
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
- Remote access solution (VPN) implementation and support
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
- Oversee the maintenance and tracking of assets
- Advise and train staff on computer operations and software applications
- Good understanding of Information Technology; trends, products and solutions
- 1+ years’ experience in a similar position supporting a variety of technologies and services
- Experience with: Windows OS, Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers, Mobile devices
Benefits
- Paid Special Leaves
- Edenred Card
- Fishing for Friends program
- Refreshments in the D-ploy office
- Vouchers
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
