Desktop Support Engineer (Onsite, Norderstedt, L1/L2 support, Deutsch)

D-ploy is an IT and Engineering Solutions company looking for a Desktop Support Engineer for onsite deployment in Norderstedt, Germany. The job involves providing first- and second-level IT support, processing incidents and service requests, and supporting IT onboarding of new employees.

Requirements

• First point of contact on site for IT matters of end-users
• Provision of first- and second-level IT support (hardware, software, mobile devices, and peripherals)
• Fast and professional support of users (desk-side and remote)
• Careful documentation of all activities and solutions in the ticketing system
• Support in IT onboarding of new employees (device setup and short briefing)
• Maintenance and expansion of knowledge base documentation
• Support for initiatives to continuously improve IT services
• Fluent German skills and communicative English skills
• Minimum 2 years of experience in IT support or onsite support
• Well-developed troubleshooting skills in the Windows environment and with common IT tools
• Experience with ticketing systems (e.g. ServiceNow)
• Excellent communication skills and a service-oriented working approach
• Ability to work independently in an onsite customer environment
• Structured, reliable, and detail-oriented working approach
• Experience in regulated environments (e.g. GxP) is an advantage
• Opportunity to present an up-to-date certificate of non-conviction (not older than 3 months)

Benefits

• A broad spectrum of tasks and responsibilities
• Friendly and international working environment
• Opportunities for professional development
• Employee recommendation program ('Fishing for Friends')
• Company-organized events