Learning & Development Lead
CyberCareVilnius, Vilnius County, Lithuania • Kaunas, Kaunas County, Lithuania
Posted October 24, 2025
36000 - 54000 EUR year
Full Time
About the Company
CyberCare is a leading provider of customer care solutions, offering expert support teams and AI-powered automation such as chatbots and ticketbots. With over 450 professionals across multiple countries, CyberCare resolves millions of cases annually for top tech brands like NordVPN and Surfshark, delivering seamless and stress-free customer experiences.
Job Description
CyberCare is seeking a Learning & Development Lead to build and lead their training initiatives, focusing on onboarding, employee growth, and a long-term learning strategy. The role involves leading a team of 3-6 people and partnering with leaders to identify skill gaps. The company offers career development training and a flexible work environment.
Requirements
- Proven experience in leading Learning & Development on a strategic, company-wide level.
- Ability to build and scale L&D frameworks that support business goals and employee growth.
- Strong people leadership skills - building, coaching, and developing teams.
- Solid knowledge of learning principles, instructional design, and learning technologies.
- Experience in a fast-paced, customer-facing or technical environment is a strong plus.
- Fluency in Lithuanian and English.
- Experience with LTSM (Learning Management Systems) is preferred.
Benefits
- Career development training
- Health benefits
- Workplace Flex
- Time off
- Bonus offers
