We're looking for an SMB Account Success Leader to lead the charge in driving retention, growth, and customer value across our fastest-growing customer segment.
Requirements
- 6+ years in SaaS customer success, account management, or revenue-retention leadership roles.
- 2+ years leading customer-facing teams in SMB or scaled-CS segments (startup or high-growth SaaS environment preferred).
- Proven track record driving GRR and NRR through team coaching and process improvement.
- Strong understanding of renewal, health, and expansion metrics; comfortable operating in data-driven environments.
- Experience building or managing two-motion success teams (tech-touch + high-touch, or product-led + managed).
- History of coaching teams to identify expansion opportunities and generate pipeline within existing accounts.
- Excellent communicator - able to connect with both customers and internal stakeholders at every level.
- Collaborative and curious: thrives in cross-functional environments where GTM, CS, and Product intersect.
- Highly organized, accountable, and focused on scaling what works.
Benefits
- Competitive base salary
- Performance incentives
- Equity
- Remote/hybrid flexibility
- Collaborative, high-energy culture
