Enterprise Account Success Manager
CrossbeamBoston, Massachusetts, United States • Philadelphia, Pennsylvania, United States • Indianapolis, Indiana, United States • Phoenix, Arizona, United States • Seattle, Washington, United States
Posted October 2, 2025
Full Time
About the Company
Crossbeam is the leading Ecosystem-Led Growth platform, serving over 30,000 companies by leveraging partner ecosystems to enhance customer relationships. The company specializes in data science, partnerships, business development, and channel sales, offering comprehensive solutions for growth and innovation. Crossbeam's distinctive approach focuses on harnessing ecosystem intelligence to drive business success.
Job Description
Crossbeam is seeking an Enterprise Account Success Manager to drive adoption and retention of key accounts within fast-paced SaaS companies. The role focuses on building strategic relationships, identifying new use cases, and demonstrating how Crossbeam's platform can unlock business outcomes. It's a unique opportunity to own the client relationship with the world's largest and most strategic companies, requiring strategic thinking, executive presence, and ownership. The company is seeking to become the largest Ecosystem-Led Growth platform in the market.
Requirements
- 6+ years in Customer Success at a fast-paced, high-growth SaaS company working with Fortune 500 companies in the enterprise SaaS space.
- Experience working with enterprise accounts (10k+ employee sized companies) with understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS)
- Proven track record of revenue retention and expansion in Enterprise accounts
- Strong executive presence and ability to navigate complex organizations
- High business acumen and understanding of how to tie product value to key outcomes
- Strategic mindset and ability to manage large, complex accounts with a clear strategy
