Senior Solution Engineer - AI Knowledge

Showcase transformative AI. Shape smarter customer experiences. As our Senior Solution Engineer, you’ll partner closely with prospects to uncover their needs, frame the right solution, and demonstrate the unique value Coveo brings to the world of Service & Knowledge.

Requirements

• 6+ years of experience as a Presales professional (Solution Engineer, Sales Engineer, Solution Consultant) with strong demo, POC, and competitive positioning practices.
• Experience supporting CX, customer service, support, or knowledge management use cases; familiarity with platforms like Salesforce Service or Data Cloud, SAP CX, or Genesys is an asset.
• Working knowledge of AI, machine learning, and search-related models (query suggestions, generative answering, etc.).
• Programming familiarity (Python, JavaScript) and experience working with APIs (e.g., Postman).
• Ability to navigate medium and large enterprises with ease — stakeholders, processes, and decision structures.
• A consultative mindset backed by excellent storytelling and technical communication skills.
• Experience representing the voice of the customer to product teams.
• Comfortable with travel up to 30–50%.

Benefits

• Collaborative work environment
• Opportunity to work with cutting-edge AI technology
• Chance to build durable, trust-based relationships with stakeholders