PATIENT ACCESS SPECIALIST

Patient Access Specialist coordinates the verification, scheduling, and pre-registration of all outpatient diagnostic procedures. Responsibilities include collecting patient payment, verifying benefits, and scheduling appointments.

Requirements

• Collects patient payment of financial responsibility over the phone
• Verifies all orders are completed and signed
• Verifies insurance benefits and verifies pre-certification from third-party payers
• Accurately documents relevant demographic, clinical, and financial information
• Attempts to collect payment of financial responsibility for all patients
• Reports pertinent procedural changes/updates to appropriate leadership
• Demonstrates ability to keep up with regulatory and insurance requirements
• Ensures the scheduling process is handled in a professional and courteous manner
• Schedules on average 25 appointments per day
• Communicates all necessary information to patients
• Recognizes situations that necessitate managerial intervention and seeks out appropriate resources
• Promotes good public relations for the department and the organization
• Attends monthly staff meetings and participates in discussions
• Displays competence in the use of all IT Systems related to insurance verification, scheduling, patient registration, and scheduling
• Monitors appointment schedules daily for cancellations, reschedules, stats, or other changes
• Cross-trains in all duties related to departmental functions
• Activates manual systems for computer network downtime
• Notifies leadership of unscheduled downtime occurrences
• Follows policies, procedures, and safety standards

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Life Insurance
• Disability Insurance