PM Host/ Hostess- The Mockingbird Hotel

The Host Person is an essential member of the team dedicated to providing exceptional quality and service to our guests. They are responsible for welcoming guests graciously, managing reservations and the waiting list, communicating guest requests and preferences with servers and manager, and actively anticipating seating delays.

Requirements

• Monitors guests entering and exiting dining area
• Graciously greets guests upon their arrival
• Maintains an accurate, fair and up-to-date waitlist and seating chart
• Answers dining room telephone, takes reservations over the telephone and takes messages for staff
• Handles all guest service issues in an immediate and gracious manner
• Maintains cleanliness of workstation and surrounding areas
• Ensures that someone is always present at the host stand
• Communicates guest preferences to the service team verbally and through printed chits
• Proactively notifies management of any possible seating delays
• Assists with the duties of servers and bus persons
• Wears required uniform and meets Company grooming/dress policies
• Maintains communication and teamwork with all co-workers and supervisors
• Adheres to all Company/department procedures, policies, expectations and quality standards