The IT Support Coordinator is responsible for attaining maximum utilization of internal technical resources through daily scheduling of service requests. Strong client relations are a must. The role involves performing service request intake, scheduling service engineers, and ensuring maximum utilization of billable resources.
Requirements
- Act as the single point of contact to the client for all types of service requests
- Coordinate all IT support groups to ensure maximum utilization of billable resources
- Triage service requests as they arrive through email, manual entry, or direct client input
- Schedule internal technical resources
- Improve client service, perception, and satisfaction
- Fast turnaround of client requests
- Ability to work with a team and communicate effectively
- Improve usage and increase productivity of IT support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited vacation time*
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs