IT Support Coordinator (Receptionist)

The IT Support Coordinator is responsible for attaining maximum utilization of internal technical resources through daily scheduling of service requests. Strong client relations are a must. The role involves performing service request intake, scheduling service engineers, and ensuring maximum utilization of billable resources.

Requirements

• Act as the single point of contact to the client for all types of service requests
• Coordinate all IT support groups to ensure maximum utilization of billable resources
• Triage service requests as they arrive through email, manual entry, or direct client input
• Schedule internal technical resources
• Improve client service, perception, and satisfaction
• Fast turnaround of client requests
• Ability to work with a team and communicate effectively
• Improve usage and increase productivity of IT support resources
• Escalate service requests that cannot be scheduled within agreed service levels
• Report the utilization of IT Support resources and successful completion of service requests to the Service Manager, or supervisors.

Benefits

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs