EOI - Customer Success Manager, Account Management

CorePlan is a Perth, Western Australia based tech startup that replaces paper and spreadsheets with a seamless digital SaaS drilling management platform. We are looking for a Customer Success Manager to own the post-implementation success of our customers and make sure they adopt our platform, see ongoing value, and become long-term advocates.

Requirements

• Minimum 3 years' experience in Customer Success, project management or consulting, ideally in SaaS
• Bachelor's degree in Business, Computer Science, Engineering or similar (preferred)
• Experience working with complex software products
• Strong project management skills and comfort juggling multiple customers
• Excellent communication and stakeholder management skills
• A problem-solving mindset and curiosity about how customers work
• Confidence using CRM and project management tools

Benefits

• High-impact role in a product-led, fast-growing company expanding internationally
• Close partnership with customers who deeply care about what we build
• Supportive, outcome-driven team with plenty of autonomy
• Access to EAP mental health & wellbeing services for you and immediate family members