We are seeking an experienced and dynamic Wine & Spirits Club and E-Commerce Manager to oversee and grow our exclusive wine and spirits club. This individual will be responsible for managing club memberships, driving sales, enhancing communication with club members, and ensuring that members receive a personalized, white-glove service experience.
Requirements
- Proven experience in managing a wine or spirits club, wine or spirits sales, or similar membership-based services.
- Sales led mindset/approach a must.
- Strong understanding of wine, spirits, or the beverage industry, with a passion for educating and engaging club members.
- Excellent interpersonal and communication skills, with the ability to build and nurture long-term relationships with high-value members.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Experience with CRM systems and data analysis tools to measure KPIs and develop actionable insights.
- A collaborative team player, with the ability to work closely with client care, marketing, and sales teams.
- A high standard of customer service, with a commitment to delivering a luxury, white-glove experience.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Generous Parental Leave
