IT Support Specialist

We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment.

Requirements

• 3+ years of IT Help Desk or Desktop Support experience in a similar environment.
• Proficiency with Microsoft 365 and Active Directory administration.
• Experience working with ticketing systems (AWS/Azure experience preferred).
• Strong software and hardware troubleshooting skills.
• Excellent communication skills-you can explain tech clearly to non-technical users.
• A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.
• A commitment to reliability, responsiveness, and teamwork.

Benefits

• Generous Paid Time Off
• 401k plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources