Operations Director
ConcentrixLisbon, Portugal
Posted November 25, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
The Operations Director is responsible for high-level relationship management and acts as a client liaison during delivery of a full range of commercial business activities in support of one or more programs.
Requirements
- Maintains client satisfaction, client communication, and the overall management of the client relationship
- Partners with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business
- Delivers the targeted financial results of the program
- Analyzes data to accurately forecast and manage operational performance, financial results, and resource requirements
- Oversees all contracts associated with customer and third party vendors
- Leads integration of a cross-business/cross-functional organization into a seamless team that is united to deliver the client’s solution
- Assesses resource costs, utilization, assumptions during budget/business planning cycle and develops resource management and staffing plan for program(s)
- Directs effective communication throughout the organization at all levels and across all facets of the business
- Works closely with sales to identify additional revenue opportunities with current clients