Customer Service Agents - Español - Mérida
ConcentrixMexico City, Mexico City, Mexico • Mérida, Yucatán, Mexico • Querétaro, Querétaro, Mexico
Posted September 28, 2025
Full Time
About the Company
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.
Job Description
Customer Service Agents - Español - Mérida. Provide customer service support and resolution of routine problems regarding client's product or services.
Requirements
- Courteous with strong customer service orientation
- Intermediate - Advanced English level
- High School diploma or equivalent required
- 6 months minimum of experience in Call center customer service (Desired)
- Ability to work under constant changes
- Multitasking
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively, both in writing and verbally
- Reliable with strong attention to detail
- Skilled in multitasking; including the ability to be flexible and adapt to change quickly
- Tolerance of repetitive work in a fast-paced, high-production work environment
- Ability to work as a team member as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Shift rotation capability as needed
- Additional experience / skills may be required based on location and / or program
Benefits
- Competitive salary
- Inclusive perks and benefits
- Opportunity for monthly performance incentives
- Great weekly, biweekly and monthly activities
- Great raffles and prizes