Customer Service Agents -Bilingüe - Mérida
ConcentrixMexico City, Mexico City, Mexico • Mérida, Yucatán, Mexico • Querétaro, Querétaro, Mexico
Posted September 28, 2025
Full Time
About the Company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Job Description
Customer Service Agents -Bilingüe - Mérida. The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Requirements
- Courteous with strong customer service orientation
- Intermediate - Advanced English level
- High School diploma or equivalent required
- 6 months minimum of experience in Call center customer service (Desired)
- Ability to work under constant changes
- Multitasking
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively, both in writing and verbally
- Reliable with strong attention to detail
- Skilled in multitasking; including the ability to be flexible and adapt to change quickly
- Tolerance of repetitive work in a fast-paced, high-production work environment
- Ability to work as a team member as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Shift rotation capability as needed
Benefits
- Competitive salary
- Inclusive perks and benefits
- Opportunity for monthly performance incentives
- Great weekly, biweekly and monthly activities
- Great raffles and prizes