Senior Customer Success Consultant

Comstruct is a leading SaaS platform for material procurement in the construction industry. We are looking for a Senior Customer Success Consultant to join our team in Munich. The role involves leading customer onboarding, providing ongoing support and success tracking, and identifying opportunities for upselling and cross-selling.

Requirements

• 3+ years of experience in customer success management in a fast-growing SaaS company (ideally in the tech or construction field)
• Strong interpersonal and communication skills, with the ability to build long-term relationships and foster cross-functional collaboration
• Analytical skills to solve complex problems and continuously improve customer retention and results
• Excellent organizational skills to manage multiple customer accounts independently and juggle a variety of priorities
• Fluent German and English language skills - knowledge of Swiss German and French would be an asset
• Experience with CRM tools like Salesforce or Hubspot is an asset

Benefits

• Flat hierarchies and a fail-fast mentality in an agile startup environment
• The freedom to take responsibility and actively shape your own role
• Individual development opportunities: budget for conferences, certificates, further education, and more
• A very competitive salary with substantial participation in the company (VSOP) and performance-based bonuses
• A modern office in Munich with a muesli bar, free drinks, fruit, and regular team events
• The opportunity to develop personally and professionally in a rapidly growing company