The Space Management Coordinator plays a key role in delivering exceptional workplace experience. This position is responsible for placing facility work orders, managing incoming calls, booking hoteling reservations for desks and offices, and providing reception desk coverage.
Requirements
- Manage incoming calls with professionalism, responding to inquiries thoughtfully and independently, and directing callers to the appropriate departments as needed.
- Enter and route facility requests through the ticketing system with accurate classification and timely follow through.
- Conduct follow up communication with customers to provide updates on open requests.
- Deliver a memorable customer experience by ensuring every call is answered with enthusiasm and care.
- Book hoteling reservations and maintain accurate booking records.
- Register guests with security and ensure proper access protocols are followed.
- Provide reception desk coverage, greeting guests, and maintaining a welcoming front of house environment.
- Arrange black car reservations for executives upon request.
- Participate in daily and weekly team meetings to stay aligned with Hospitality & Facilities operations.
- Track and report operational data relevant to call center performance and service goals.
- Support training efforts for new recruits and provide ongoing coaching to current staff to maintain high service standards.
- Maintain awareness of business activity to anticipate and respond appropriately to customer needs.
- Process reservation changes and cancellations promptly and accurately.
- Maintain comprehensive knowledge of services, schedules, amenities, and internal processes.
- Collaborate with team members to ensure smooth daily operations.
- Resolve customer concerns related to reservations and escalate issues when necessary.
- Communicate effectively with other departments to ensure customer needs are met.
- Work from all the New York office locations as required by business needs.
- Provide schedule flexibility to support coverage requirements.
- Perform additional duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
