Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. The Guest Experience Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times.
Requirements
- Provide high-level internal and external customer support
- Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.
- Meet, greet and escort all VIP guests
- Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.
- Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool
- Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc
- Handle daily signage requirements for guest wayfinding
- Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags
- Carry out instructions for security, fire, health and safety guidelines
- Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests
- Effectively and efficiently working with all members of the Workplace team and providing supplemental support as necessary
- Prepare and maintain lobby area daily, align all furniture to ensure a welcoming look.
- Restock supplies daily throughout the reception areas
- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
- Provide general travel support (arranging for transportation, providing directions, etc.)
- Respond to inquiries and anticipates customer needs
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Conduct opening and closing walkthroughs when business requires
- General administrative support
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
