Customer Success Manager - Mid Market
Common RoomUnited States
Posted October 28, 2025
Full Time
About the Company
Common Room is a platform designed to assist GTM teams by identifying and enriching target audiences through advanced signal capture and AI-powered activation agents. The company's core services include sophisticated person and account identification, enabling teams to determine the optimal timing and methods for engagement and conversion. What sets Common Room apart is its comprehensive approach to data-driven marketing strategies, providing valuable insights that enhance targeting precision and effectiveness.
Job Description
Common Room is a customer intelligence platform providing insights to B2B companies about buying signals, helping them improve their sales processes, and automate interactions. They are seeking a Customer Success Manager to build strong customer relationships, drive revenue growth, and advocate for the customer voice within the company. The role involves strategic advisory, account management, and a collaborative partnership approach.
Requirements
- 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment.
- Strong understanding of SaaS products, with bonus experience in Revenue Operations.
- Proven track record of managing retention and driving growth.
- Excellent communication and presentation skills.
Benefits
- Competitive base compensation
- Health insurance
- Paid Time Off
- Paid Company Holidays
- Work from home policy
- Remote Stipend
- 401(k) self contribution
- Paid Family Leave
