Client Operations Account Executive

Collinson is a global company that provides airport experiences, loyalty and customer engagement, and insurance solutions. The Client Operations Account Executive role is responsible for providing administrative support to Client Operations Account Managers, handling client complaints and disputes, and managing complaint resolution timelines.

Requirements

• Experience working in a client-facing account management role or administration role
• Account support/admin/management experience
• Ability to engage and communicate across diverse internal & external audiences
• Ability to work under pressure, to tight deadlines
• Basic data analysis, data consolidation and reporting experience
• Good understanding of contractual obligations
• Experience in reconciling invoices
• Experience in managing complaints
• Fluent in English and a second European language desirable
• High level of numeracy and computer literacy (MS Office)
• Advanced excel skills – essential