Senior Advanced Customer Engineer
Cognex CorporationUnited Kingdom
Posted December 3, 2025
Full Time
About the Company
Cognex Corporation designs, develops, manufactures and markets a wide range of image-based products, including many that use artificial intelligence to make decisions on what they see. Cognex products include machine vision systems, machine vision sensors, and barcode readers that are used in factories and distribution centers around the world. Cognex is the world's leader in the machine vision industry, having shipped more than 4 million image-based products, representing over $10 billion in cumulative revenue, since the company's founding in 1981. Headquartered in Natick, Massachusetts, USA, Cognex has offices and distributors located throughout the Americas, Europe and Asia. For details visit cognex.com.
Job Description
Senior Advanced Customer Engineer will provide coaching, mentoring, and guidance to Cognex Field Engineers and contractors. They will also operate as a direct escalation path for team members and technical support teams, and provide timely, detailed, and accurate reports on service work performed and product performance.
Requirements
- Bachelor's degree in Electrical, Mechanical, Industrial, Automation, or Computer Engineering from an accredited institution
- 6+ years' experience in solution install, commissioning, and advanced troubleshooting of ID and Vision based solutions or relevant automation equipment, electrical, networking, and control systems
- Advanced knowledge and experience in higher level scripting (Cxx & JavaScript) and/or industrial protocols via serial communication (ASCII) and PLC competencies
- Advanced knowledge in industrial fieldbus protocols
- Advanced knowledge in PLC (Siemens, Rockwell, or Beckhoff preferred)
- Strong customer focus, attention to detail, fast acting, excellent communicator, and self-driving mentality
- Ability to sort through competing priorities, anticipate risks, and develop effective mitigation actions
- Strong competent in In-Sight, VPro, 2D and 3D Vision applications
- Strong knowledge of serial and ethernet protocols
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment