Retention Specialist, Customer Support
ClioToronto, Ontario, Canada • Vancouver, British Columbia, Canada • Calgary, Alberta, Canada
Posted December 19, 2025
68000 - 92000 CAD year
Full Time
About the Company
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Job Description
We are seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto. The ideal candidate will have a passion for problem solving customer issues, driving value of our products, and finding strategies to drive the retention of our existing customers.
Requirements
- 2+ years of experience in a customer facing support, sales, retention or save environment role
- Experience providing exceptional customer service
- Excellent analytical skills and impeccable verbal and written communication skills
- Curiosity about law, tech, and AI
- A growth mindset and a sense of optimism and enthusiasm
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program