Customer Support Specialist
ClioVancouver, British Columbia, Canada • Toronto, Ontario, Canada
Posted November 4, 2025
56000 - 56000 CAD year
Full Time
About the Company
Clio is a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Job Description
We are seeking Customer Support Specialists to join our Customer Support Team in our Burnaby or Toronto hub offices. Our team members are smart, technically proficient, and driven, and receive structured product training, 1:1 coaching and development, and opportunities to learn about other areas of the business.
Requirements
- Handling inbound support requests by phone, AI-enabled chat, and email
- Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
- Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
- Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
- Capturing customer feedback for our Product teams
Benefits
- Competitive, equitable salary
- Top-tier health benefits
- Dental insurance
- Vision insurance
- Hybrid work environment
- Flexible time off policy
- Annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program