Customer Support Team Lead

The Team Leader of our Customer Support department provides front-line leadership for our Customer Support team, leading a team of customer facing support reps and technical escalations agents. You will combine a passion for developing and leading teams, solving complex business problems, and ensuring delivery of world class customer support for our customers.

Requirements

• 5+ years of professional experience
• 3-5 years experience in an operations or a technical, customer facing role
• Prior leadership experience - including building and leading new teams
• Demonstrated ability to achieve measurable and aligned results
• Growth mindset when it comes to process improvement and new technologies, especially AI
• University degree

Benefits

• Competitive, equitable salary
• Top-tier health benefits and dental coverage
• Flexible time off policy
• Pension contribution
• Hybrid work environment
• Clioversary recognition program