We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions.
Requirements
- Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
- Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
- Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
- Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
- Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
- Conduct regular performance reviews, providing coaching and development opportunities for staff.
- Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
- Foster strong collaborations with internal teams to align business and marketing strategies.
- Maintain and strengthen partnerships with lenders to drive conversion and product development.
- Encourage and support technological improvements to enhance processes and customer interactions.
- Ensure full compliance with regulatory requirements and corporate governance.
- Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
- Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
- Undertake additional responsibilities as required by management.
Benefits
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
- Equal Opportunities
