Product Support Operations Specialist
ClarityUnited States
Posted January 6, 2026
Full Time
About the Company
Clarity Innovations specializes in developing high‑performance software solutions that strengthen government operations, bridging human creativity with advanced computing. The company champions DevSecOps, Agile, and small‑team delivery to accelerate digital transformation, offering services from software engineering and systems architecture to data science, cloud platforms, and rapid prototyping. Its core value proposition centers on servant leadership, mutual respect, and relentless technical excellence, ensuring secure, scalable, and user‑centric products that safeguard national and global interests. Clarity fosters a collaborative, family‑like culture that empowers employees with cutting‑edge tools, continuous training, and a shared vision for out‑performing competitors. Together, these principles enable the firm to deliver force‑enhancing technology that makes the world safer and more efficient.
Job Description
The Product Support Operations Specialist will ensure timely, accurate, and effective support for schools using Clarity's software, managing support inquiries, building contract templates, and optimizing support tools and workflows.
Requirements
- Experience in external facing product operations roles
- Strong analytical and problem-solving skills
- Proficiency in SQL
- Experience with support operations tools
- Maintains a growth mindset
- Embraces uncertainty
- Genuinely enjoys helping people solve problems
- Excellent organizational, time management, and communication skills
- Experience using spreadsheets to analyze data and drive decision making
Benefits
- Competitive pay
- Stock options
- 100% company-sponsored health, medical and dental insurance
