Senior Associate, Global Technical Support for Converged Packet Optical
CienaManila, Philippines
Posted September 17, 2025
Full Time
About the Company
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
Requirements
- Provide system level post-sales support for CIENA’s Customer base
- Testing, troubleshooting, and remote technical support for CIENA products
- Knowledge and experience with personal computers, Microsoft office suite of software
- Mid-level expertise in data communications protocols including Ethernet and IP networks
- Experience with UNIX and SUN/Oracle systems
- On-site day to day interaction with the customer concerning all aspects of network planning, deployment, and technical network issues and design
Benefits
- 24/7 technical support
- On-site support
- Communication with Design and Supply Chain
- Utilization of debug tools and lab research
- Escalation of issues to senior engineers
- Customer feedback
- Training newly hired Technical Support Engineers
- Customer Lead Engineer roll for specific customers
- Resident Engineering functions on-site or remote
- Travel to customer sites and Ciena locations globally