Senior Associate, Global Technical Support
CienaCanada • United States
Posted December 16, 2025
64800 - 126700 USD year
Full Time
About the Company
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Requirements
- Bachelor’s degree in A technical field (e.g. Engineering, Computer Science) coupled with technical support experience with an equipment vendor in the Telco industry.
- Hands on knowledge of DWDM Technology, the operation of fiber optic transport and/or switching equipment.
- Exceptional communication skills.
Benefits
- Comprehensive benefits package, including medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time