Senior Associate, Customer Technical Advocate
CienaMelbourne, Victoria, Australia
Posted September 17, 2025
Full Time
About the Company
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard.
Job Description
As a Senior Associate, Customer Technical Advocate, you will develop and nurture the technical relationship between Ciena's Top Customers and the Global Services and Support team. You will provide a strong, proactive Technical Advocacy presence towards our customers, promoting retention, loyalty and advocacy by developing and driving a World Class Customer Experience.
Requirements
- Bachelor's Degree in Computer Sciences, Electrical Engineering, or Business Administration preferred or relevant years of work experience in a high-tech environment
- Min 3-5 years in the technology industry in a technical customer engagement role
- Possess a background in technical support or technical account management within the Optical Transport or Packet networking domains
Benefits
- Flexible work environment
- Prioritizing individual growth, well-being, and belonging