Senior Technical Support Analyst

Chubb’s Global End User Services (EUS) organization is seeking a Senior Technical Support Analyst to assist employees with hardware and software issues, user training, and policy enforcement. The role involves troubleshooting, hardware and software solutions, and supporting end-user technology initiatives.

Requirements

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents
• Support users in the use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective

Benefits

• Competitive salary
• Comprehensive benefits package