Technical Support Analyst

Chubb’s Global End User Services (EUS) organization is seeking a Site Support Analyst to assist employees with hardware and software issues, and to ensure policy compliance related to end-user technology. The role involves troubleshooting, training, and maintaining hardware and software, as well as providing excellent customer service. The analyst will also be a key point of contact for projects and initiatives.

Requirements

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
• Configure and build hardware; install and configure software based on user service requests