BPO Team Leader
CEF SolutionsPhilippines
Posted March 4, 2026
Full Time
About the Company
CEF Solutions Inc. specializes in Business Process Outsourcing (BPO) and consulting, with a focus on elevating customer service operations for large global corporations. The company delivers tailored BPO operations, operational management, and process innovation that drive cost efficiency and operational excellence. By partnering closely with clients, CEF Solutions fosters sustainable growth and consistently enhances the overall client experience. Its distinctive value lies in deep industry expertise, customized solutions, and a commitment to delivering measurable improvements in performance.
Job Description
Manage a team of customer service representatives, lead performance metrics, provide quality service, and adhere to company policies and procedures.
Requirements
- Minimum of 1 year confirmed experience as a Team Leader
- Strong background in managing voice/email/chat teams within the BPO industry
- Excellent leadership, communication, and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to handle high-pressure situations and manage multiple priorities
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
