Service Consultant

Service Consultant responsible for delivering exceptional customer service, acting as a liaison between the customer and retail technician, and assisting with service calls and repair orders.

Requirements

• Demonstrate exceptional interpersonal, communication, and customer service skills
• Demonstrate exceptional telephone etiquette and active listening skills
• Provide exceptional customer service at all times
• Meet or exceed CarMax guidelines for customer satisfaction
• Read, interpret and transcribe data in order to maintain accurate records
• Intermediate computer skills, including spreadsheet knowledge
• Successfully work with associates in other departments within the store
• Perform multiple duties in a high-energy, fast-paced working environment
• Demonstrate above average communication skills